Where is the store based?
We are based in Toronto, Canada. However, certain items are drop shipped from Los Angeles, California
How do I pay for my order? Is it secure?
- Methods of payment are Credit Card and PayPal, two of the most trusted online payment solutions on the web.
- Shopify has all the same securities and payment fraud protection as these leading payment processors.
- We accept Visa, Mastercard, Discover, American Express and Diners Club.
- If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
Do you accept orders placed outside of Canada and the US?
Absolutely! We do accept international orders.
How long will it take to receive my order?
- Once your payment has been received, it will take 3-5 business days to process the order, then shipped within 7-10 business days for most domestic orders, depending on the efficiency of your local postal service.
- International shipping delivery times may vary between 2 and 8 weeks.
- Pre-orders will be shipped 3-4 weeks following purchase date.
What is your return and exchange policy?
- You have 30 days to return/exchange an item from the date you received it.
- For a return/exchange, your item must be unworn, with tags attached and in the same condition you received it.
- Send a message with the reason for the return/exchange to firstname.lastname@example.org
- You will be notified once your item has been received and inspected.
- If your return is approved, we will initiate a refund to your credit card/original method of payment or send you a notification that your item will be shipped.
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
What if something is wrong with my order?
We want you to completely love your purchase. If you have any concerns, please contact us directly at email@example.com and we will respond within 24 hours. We will work with you to make your experience with us a win/win.
If you have any additional questions, contact us at firstname.lastname@example.org